GDPR for European Market

For our European customers, here are the commonly asked questions on GDPR and our answers on how we meet these obligations.


What data do you hold?

Organisational Data
Purposes: account name. billing and contractual requirements
    •    Organisational name

    •    Address details

    •    Main phone number

    •    General email address

    •    Number of students on roll

Staff and End User Details
Purposes: customer support, licence activation, renewals, billing and on-going technical support
    •    Title, firstname and surname

    •    Email address

    •    Job role/ title

Purposes: Marketing (product/service communication email/newsletter/phone)
    •    Title, firstname and surname

    •    Email address

    •    Job role/ title

    •    Data collected through user surveys


Do you process data securely?

To keep your data safe, all data is encrypted at rest and in transit using industry standards. We do store data in cloud storage services such as Google Drive, Dropbox and OneDrive.


Where do you store your data?

Data is primarily held on secure servers within the European Economic Area (EEA) or the US. Where data is store relating to EU data subjects in the United States, this is under the EU-US Privacy Shield agreement (


Can we stop getting emails from you?

On a regular basis we send product update news via email, phone and mail. All recipients have the right to opt out of this communication by clicking on the unsubscribe link. Alternatively recipients can email us to opt out of receiving further newsletters.


How long do you keep  data for?

We will only keep data whilst we have a legitimate reason to. Otherwise the data will be deleted. We do reserve the right to retain and use personal data where required to comply with legal obligations, to resolve disputes, and/ or to enforce our terms and conditions.


Do you subcontract to 3rd party data processors for your European Business?

To manage our marketing, product support and training programme within Europe, we contract the following 3rd party processor:

TechEd Marketing
9 Bailey Close

+44(0)1672 560387

Data Officer: Reeza Awoodun (Company Director)
ICO No: ZA045900

Visit to view their Privacy Policy.