Inspiration Software, Inc. Help Center

 
 

Inspiration Maps Technical Support

 

System Requirements

Frequently Asked Questions

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System Requirements

iPad 2 or later; iOS 6 or greater

 

Frequently Asked Questions

 

Inspiration Maps and Inspiration Maps Lite

Templates

Style

Missing symbols

Share (including file import/export between Inspiration Maps 1.4 and Inspiration 9.2)

Save & store

Print

Other

 

 

Inspiration Maps and Inspiration Maps Lite

Q: How can I try Inspiration Maps for free?

A: Inspiration Maps Lite, a preview edition, is available free of charge in the App Store. The Lite version lets you work with up to five documents to create maps, edit and stylize content, transform diagrams to outlines, and preview templates.

 

Q: What’s the benefit of upgrading to the full version of Inspiration Maps?

A: Inspiration Maps Lite shows you what it’s like to create a diagram and outline using all the formatting and brainstorming features of Inspiration Maps. But otherwise, it’s restricted in terms of document management.

Upgrade to Inspiration Maps and you can: 

  • Create (and delete) unlimited documents (the Lite version limits you to five)
  • Open Inspiration Maps documents delivered via email, Dropbox or Google Docs
  • Download and open Inspiration Maps lesson plans and templates from our website
  • Organize your documents into folders
  • Save documents in Dropbox
  • Email your documents and PDFs of your diagrams and outlines
  • Open your documents on your desktop using Inspiration 9.1
  • Transfer your document outlines to other iPad apps such as Pages, Evernote, etc.
  • Transfer a PDF of your diagram or outline to other iPad apps 

 

Q: Why is my app still called "Inspiration Maps Lite" after I made the in-app purchase to upgrade to full function?

A: First of all, we apologize for the confusion. Please note that we are fixing this for the next (free) update that will be released in late May, and your app will no longer be called Inspiration Maps Lite.

Although your app still says it is the “Lite” version, if you have done the in-app purchase then you have all the full functionality of Inspiration Maps. By purchasing the upgrade, you can now create unlimited documents, share documents with Dropbox and other apps, delete documents, and share documents with other people – all from inside Inspiration Maps Lite.

The only thing different about your app is its name. We thank you for again your patience as we fix the problem. 

 

Q: Can I transfer documents created in the Lite version to the paid version?

A: Yes. Go to the Lite version of the app. Open the documents you want to transfer and use the Action button on the toolbar to email them to yourself. Open your email on your iPad and choose the "Open in..." option to open the attachments in Inspiration Maps.  

 

Q: Why can't I delete documents from the Lite version of Inspiration Maps?

If you don't want to upgrade to the full version, you can still delete the content in the documents you have already created in the Lite version. The documents themselves will not go away but they won't have any content in them (if you delete it). 

 

Q: I upgraded Inspiration Maps Lite to the full function via in-app purchase and now I want to use it on another iPad with the same Apple ID, but the full function isn’t showing up. What do I do?

On a second iPad, an upgraded version of Inspiration Maps Lite will not show its upgraded state until you restore your in-app purchases. To do this, open the app and then tap the wrench button in the top right side of the toolbar. Tap the button that says “Restore My In-App Purchases” and then enter your Apple ID and password. This should restore the app to it's upgraded state.

 

Q: What languages is Inspiration Maps available in?

A: Inspiration Maps is localized in US English, UK English, Latin American Spanish, and Canadian French. However, Inspiration Maps accepts text from any language keyboard available to you on the iPad – so it can work in any language.

If the language on your iPad is set to English (using Settings on your iPad), you’ll see either the US English or the UK English version of the app, depending on where you’re located. If the language on your iPad is set to French, you will see the French version. And if the language on your iPad is set to Spanish, you will see the Spanish version.

Everything about the app will appear in that language, except for the templates. The templates that come with the app are in US English but you have the option to download (for free) templates in all of the languages listed above.

 

Templates

Q: Can I add or change templates?

A: Currently, you cannot create your own templates the way you can in Inspiration 9. However, if you are interested in distrubuting documents that behave similar to templates, you can upload the documents to a shared Dropbox folder and then tell your students to retrieve them from there. Similar to how templates work, when they retrieve the documents, they will be opening copies of your origional documents that they can customize and work on as they please. For more detailed information about how to do this, see the question "Can I store documents in Dropbox?" below.

 

Q: How do I download templates in other languages besides US English?

A: You can download free sets of templates in UK English, Canadian French, and Latin American Spanish from inside the app. Go to the Templates folder inside Inspiration Maps. At the top of the page, tap the language of your choice, then tap the button that confirms the download. After doing this, templates in that language (and in US English) will always be available on your iPad.

 

Q: I just want to browse the additional templates in Spanish (or French, or UK English).  Are the templates permanently installed once I download them?

A: You can choose to delete the additional templates after you have downloaded them. Tap Templates and drag the slider bar at the top to select the template library you wish to delete.  Then tap the trash icon on the toolbar. The template library you have just deleted will be available to download again, should you wish to do so.  (Note:  US English templates cannot be deleted.)

 

Style

Q: What formatting and style options do I have for my diagram in Inspiration Maps?

A: Inspiration Maps comes with lots of options for you to customize and style your diagrams. So many, in fact, that we built a diagram in Inspiration Maps to show them all. 

 

Q: Can I add photos and other images to my diagrams?

A: Yes. First, make sure your photo or image is stored in the iPad Photos app. Next, tap a symbol in Inspiration Maps to select it. Tap i on the toolbar, then tap the "Shape" tab (if not already displayed). Tap the flower icon (lower left corner), then tap the album name in which your image(s) is stored. Tap the image you want to use--that's it.

 

 

Missing symbols

Q: Part or all of my diagram has disappeared. What happened and how do I get it back?

A: You probably haven't lost any of your hard work. What likely happened is one of three things:

1) You accidentally tapped the Hide button on one of your idea symbols. If this is the case, you have hidden all its sub-symbols from view.  To fix:

  1. Select the parent symbol that is still visible. If a triangle   appears at one of the symbol’s corners when selected, then there are sub-idea symbols attached to it.
  2. Tap the triangle to reveal the symbols that were hidden.

OR
2) Your diagram has scrolled out of view.  Since Inspiration Maps gives you (practically) unlimited canvas space to work with (so if you want, you can make really big diagrams!), you have the ability to scroll on the screen. If you scroll away from your diagram, you'll still see your canvas, but it will look blank because you haven't created anything there yet. Your diagram didn't disappear, you just scrolled away from it. The quick fix is to simply pinch the screen, which will resize the diagram to fit the screen. 

OR 
3) You accidentally deleted the symbols. Because you can select, and delete, multiple symbols at once, it's possible that you accidentally deleted a bunch of your symbols. To fix, to tap the Undo  button. Every time you tap it, it will undo your last command.

Every time customers have contacted us about missing pieces of their diagrams, we have been able to narrow it down to one of the instances mentioned above. However, if you tried these solutions and none of them worked for you, we want to hear from you. Please contact us at techsupport@inspiration.com and we will do our best to get to the bottom of the problem.

 

  

Share

Q: Can I open Inspiration Maps documents in other Inspiration Software applications like Inspiration, Kidspiration or Webspiration? And how about vice versa--can Inspiration Maps open documents created in those applications?

A: Using Inspiration Maps Version 1.4 and Inspiration 9.2 on the desktop, Inspiration Maps files can now be imported into Inspiration.  (Inspiration 9.2 is a free update for Inspiration 9 customers). You can also export documents from Inspiration 9.2 into a format that Inspiration Maps can read.

Learn how to import and export files between Inspiration Maps and Inspiration 9.2 here.

Learn more about Inspiration 9.2 here.

 

Q: Can I share a document with someone else?

A: Yes. Inspiration Maps provides you with multiple ways to share the work you have done with others. If you have email set up, you can send a document as an attachment to be opened on another iPad in Inspiration Maps. You can also email your diagram or outline as a PDF, or as a text file. Inspiration Maps supports Dropbox transfer as well.

 

Q: Can I transfer files to other iPad apps?

A: Yes, in Inspiration Maps.  Using the Send to App feature, you can transfer outline text (but not symbols from the diagram view) to other local iPad apps such as Pages, GoodReader and Evernote. Using the Save to Photos feature, you can save your diagram to iPad Photos. You can also transfer your diagram or outline as a PDF to other apps that accept that format. 

 

Q: How do I move my Inspiration Maps document into Pages?

A: You can move the text of your document into other apps, such as Pages, from Outline view. You must already have Pages downloaded on your iPad in order to do this.

1) Open your document and go to Outline view (if you're not already there).

2) Tap the Action button on the toolbar (the rectangle with an arrow coming out of it).

3) Tap the option to "Send to App..."

4) Tap the option to send the "Text" of your document.

5) Tap "Pages" from the list of apps that appear in the "Open In.." dialogue.

 

Q: What about documents created in other versions of Inspiration?  Can I use those with Inspiration Maps?

A: Any Inspiration 9 diagram or outline can be converted to use with Inspiration Maps Version 1.4 or later.  The conversion feature is available only in Inspiration 9.2.

If you are using Inspiration 7 or 8, you must upgrade to Inspiration 9.2 in order to exchange documents with Inspiration Maps. 

 

Q: How do I get a document I made on my iPad onto my computer?

A: If you’re working from Inspiration Maps (not Inspiration Maps Lite), there are multiple options for getting your work onto your computer. If you would just like to view your diagram or outline on a computer, you can mail a PDF of your document to yourself or someone else to be opened on a desktop or laptop computer.

If you would like to open your document on your computer and continue working on it, you will need to have Inspiration 9.1 installed on the computer you would like to use, and check that you are running Inspiration Maps Version 1.4 or later on the iPad. Then,  either email your Inspiration Maps document to yourself to open on your computer, or copy it to Dropbox and access it from your computer.

 

Q: Why does my document look a little different in Inspiration 9.2 than on my iPad?

A: Some features in Inspiration 9.2 don’t transfer to Inspiration Maps (but may in the future).These include custom colors, some symbols, some link formats, videos, and drawings. There are also a few link styles and formatting options available in Inspiration Maps that are not available in Inspiration 9.2.

 

Q: I tried to open an Inspiration 9.2 document on my iPad and it won’t work! Why?

A: Make sure you are running Inspiration Maps Version 1.4 or later on the iPad.  If you are running Version 1.4 or later, and you cannot open the document, check to see that the file format is ".inspmaps".  If it is not:

To change the format of your file, you’ll need to use the Import/ Export options inside Inspiration 9.2. Open your document in Inspiration 9.2 on your computer and go to the File menu. Choose the option to Export iPad Inspiration Maps document…

This will convert the file into a format (.inspmaps) that your Inspiration Maps on your iPad can read.

 

Save & store 

Q: How do I save a document?

A: Documents are automatically saved.

 

Q: Can I store documents in Dropbox?

A: Yes. You'll first need to link to Dropbox from within Inspiration Maps. Once that's done, files you send to Dropbox by default are stored in your user account in the Apps folder under Inspiration Maps. This folder is specific to each user and cannot be shared with other Dropbox users. Also, files are not automatically synchronized between Dropbox and Inspiration Maps. If you copy from Dropbox to the iPad and the document already exists, a new copy will be created with a different file name. Likewise, if you send a file that already exists from the iPad to Dropbox, a new copy with a different name will be created.

You can also open Inspiration Maps documents using the iPad Dropbox app. In that app, select a file with the .inspiration file type, then tap the Action button in the upper right to open it in Inspiration Maps.

 

Q: Can I store documents in iTunes?

A: Yes, in the iTunes account that's already set up for your iPad. Moving documents to your iTunes account is a good way to gather multiple files and transfer them to other iPads.

 

Print

Q: How can I print my documents?

A: You can print your Inspiration Maps document to a printer you have set up to work with your iPad. Apple AirPrint is supported. If you don't have a printer set up to work with your iPad, you can email your diagram or outline to yourself as a PDF and print it from a computer. 

  

Other

Q: Does Inspiration Maps support external monitors?

A: Yes. Video mirroring is supported on iPad 2 or newer with iOS 5. If both the IPad and Apple TV are part of the same subnet, desktop mirroring via AirPlay can be used to share the screen. However, connections using the video out port on the original iPad are not supported.

 

Q: What sort of keyboard support does Inspiration Maps offer?

A: The default, full-sized keyboard is displayed when you enter text in the application. International keyboards are supported and permit text entry in a variety of languages. External USB keyboards are also supported, provided they are connected properly.

 

Q: Where can I find more how-to info and tips for using Inspiration Maps?

A: There's a help section in the product itself. Tap the "?" icon on your Inspiration Maps toolbar.

 

Q: How is my version of Inspiration Maps updated?

A: Product updates are distributed through the App Store. Users can determine if they want to accept the update based on the details provided.

 

Q: Is a WiFi connection required to use Inspiration Maps?

A: No. You can use Inspiration Maps without any internet connection at all.

 

Q: Is Inspiration Maps compatible with Apple VoiceOver, the integrated iPad screen reader?

A: No, Inspiration Maps uses a number of gestures that are not supported in VoiceOver at this time.