November 27, 2019 Update: After extensive consideration, we have decided to close Inspiration Software effective November 27, 2019. This was not an easy decision, and we thank you for the support you hae given us over the years. We are no longer providing personal customer service and tech support for Inspiration 9, Kidspiration 3, Webspiration Classroom and WebspirationPRO. However, your question may be answered below so please read through the FAQ. If you are inquiring about Inspiration 9 IE, please visit inspiration-at.com.
Inspiration® 9 Technical Support
Inspiration 9 for Windows has been updated to remove the necessity to install the QuickTime player for specific functionality within the application for embedded video and sound. Instead this new version uses Windows Media Player. Click to go to the free updaters for existing Inspiration 9 for Windows installation.
Version 9.2 (released December 2013)
The Mac version of Inspiration 9 no longer works on Apple's current operating system. THIS IS A WINDOWS-ONLY PRODUCT: Windows 7 and later.
* For downloaded products, the computer on which the downloaded product is installed must be connected to the Internet for the product to be activated.
New in Inspiration 9.2! Supports import/export of files between Inspiration 9.2 and Inspiration Maps 1.4 for iPad!
Need to download a new copy of Inspiration? Download the Inspiration 9.2 updater.
If you can't find your original disk or you purchased the software and purchased the software with an online download, read the information below and use the below links to download a new copy of the software. You'll need your activtion code or serial number in order to do this. With the closing of the company in November of 2019, we have no access to your serial number or activation code and have no way to provide you with a new one. We apologize for the inconvenience.
Note: Inspiration will not run on the latest version of the Mac OS.
This free update adds:
Play your presentation directly from Inspiration 9 or, in the absence of Inspiration 9, on any Windows® or Macintosh® computer using Inspiration Presenter. Click here to download Inspiration Presenter – it’s free and convenient!
Q: I can't find my activation code or serial number. How do I retrieve it?
A: If your school or district purchased a volume or site license, your serial number will be on the license agreement. If you purchased a single boxed copy, your serial number is on a sticker inside the DVD box or paper sleeve the CD came in. If you purchased an electronic download, your activation code is located in the email you received at the time of purchase - search for an email from either firstname.lastname@example.org (the activation code is called a "product key" in the email) OR from email@example.com if you purchased before September of 2015.
If you are unable to locate your serial number or activation code, with the closing of our company we are unfortunately no longer able able to look it up for you.
Q: I'm trying to open Inspiration, but the system is asking for an activation code or serial number. What do I do?
A: See the answer to the question above.
Q: I would like to learn more about how Inspriation can help my students / my child.
A: Great! Check out our Quick Tour of Inspiration.
Error message questions...
Q: I see the error message "The program can't start because MFPlay.DLL is missing from your computer. Try reinstalling the program to fix this problem." when I try to start Inspiration on Windows. What do I do?
A: This error message means that you are running a version of Windows N on your computer. Windows N does not come with a Windows Media Player, but a Windows Media Player is required to launch (and use) Inspiration 9. To fix the problem, download the Windows N Service Pack (which includes the Media Player) for your version of Windows.
For Windows 10: https://www.microsoft.com/en-
Q: I see the error message "Could not run insp9.qtr" when I try to start Inspiration on Windows. What do I do?
A: Please try the following:
Q: I see the error message "Error 2 running command" when I install Inspiration on my PC. What do I do?
A: The file you downloaded is a self-extracting installer. Rather than double-clicking it to start the install process, instead please extract the files manually using WinZip (or a similar utility), which you can get for free from winzip.com if you don't already have it. That extraction will create a folder called INSP92US.ESD. Open that folder, then double-click "Inspiration 9 Installer.exe" to launch the installer directly. Note: the folder and installer names might differ slightly depending on which version of Inspiration you're installing.
Q: I see the error message "Online resources are currently unavailable..." when trying to install.
A: This message is caused by your antivirus / security software blocking communication with our authentication server. For a solution, please email firstname.lastname@example.org. In your email, please include your authorization code, edition (US or IE), and indicate whether you are using Mac or Windows.
Q: I'm trying to open a presentation file on a computer without Inspiration 9 installed and getting an error of "Command line option syntax error. Type Command/? for help?" What's happening?
A: To open the presentation file, first launch the Inspiration Presenter then use the Open dialog menu to open the .isf file.
iPad app (Inspiration Maps) file transfer questions...
Q: I have diagrams that I created in Inspiration and I want to open them on the iPad. How do I do that?
A: If you would like to move Inspiration 9 or Inspiration 8 diagrams and outlines to the iPad to continue working on them, you can do this with Inspiration 9.2 by exporting your work as Inspiration Maps documents. Your document will look similar on your iPad but not identical.
Note: Requires Inspiration 9.2 installed on your desktop/laptop and Inspiration Maps Version 1.2 (or higher) installed on your iPad. Reminder: Inspiration 9 doesn't run on the latest version of the Mac OS.
Open the Inspiration 9 document you would like to transfer. Choose Export as iPad Inspiration Maps document on the File menu. This will create a file with the extension .inspmaps, which the Inspiration Maps app can read.
Note: Mind maps created in Inspiration 9 Map View, and presentations created in the Presentation Manager cannot be exported to your iPad. An alternative for mind maps is to turn the mind map into a diagram, then export the diagram as an Inspiration Maps document. To convert your mind map into a diagram, choose Make Diagram Document on the File menu.
Q: I have an Inspiration Maps document - can I open it in my desktop version of Inspiration?
A: To use Inspiration Maps documents on your desktop, you need to be running Inspiration 9.2 on your desktop, and Inspiration Maps Version 1.2 (or higher) on your iPad.
Note: Diagrams and outlines imported into Inspiration will be saved as Inspiration 9 documents. In order to open your document again on your iPad, you will have to export your document as an Inspiration Maps document when you are finished working on it on your computer.
Q: Can I play my Inspiration 9 Presentation on a computer that does not have Inspiration 9 installed on it?
A: Yes, the presentation can play on a computer without Inspiration 9 by using the Inspiration Presenter. It can be found in the Help menu under "Copy to Inspiration Presenter". Alternatively, it can be downloaded from this link . Copy or transfer the Inspiration Presenter to the target computer and open it. Then use the Open dialog to select the presentation file.
Q: When drawing a link to a symbol I see a green glow around the destination symbol, what is that?
A: The green glow indicates the potential connection points along the symbol for straight link lines. This is an increase over the default eight connection points on a symbol. It allows for a smooth movement when repositioning the symbols in the document.
Q: I saved an Inspiration 9 file as an Inspiration 8 file and my inserted graphics are not appearing.
A: In Inspiration 9, insert the image as TIF, PNG, or GIF and save it back as an Inspiration 8 file.
Q: I can't export to PDF on Windows.
A: We apologize for this inconvenience. The PFD export problem is a known issue on 64-bit Windows PC's. The workaround is to print the document using a third-party PDF driver such as CutePDF. You can download that driver at www.cutepdf.com/products/cutepdf/writer.asp
With the closing of our company, we are no longer providing tech support or customer service. We apologize for the inconvenience.